Refund policy

Refund Policy

Returns

We accept return requests within 30 days after delivery. To be eligible for a return, an item must be in the same condition in which it was received and in its original packaging. Opened or used games are generally not eligible for return unless they arrived damaged, defective, or incorrect.

Starting a return

To request a return, email oakentablesm@gmail.com with your order number and the reason for the return. Returns must be approved before they are sent. If your return is accepted, we will provide return instructions and the correct return address privately. Do not send a return to ShipHero or to an address shown on the original shipping label unless we specifically instruct you to do so.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos when possible. We will review the issue and work with you on an appropriate replacement, refund, or return-shipping solution.

Return shipping

For approved returns that are not the result of damage, defect, or an incorrect shipment, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless the return results from our error or from an item arriving damaged or defective.

Refunds

We will notify you after an approved return has been received and inspected. If the refund is approved, it will be issued to the original payment method. Your bank or card issuer may need additional time to post the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible at oakentablesm@gmail.com. We will try to cancel it before fulfillment begins, but cancellation is not guaranteed once an order has entered fulfillment or shipped.